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	<title>Online Outbox &#124; Articles &#187; building customer relations</title>
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	<description>Online Outbox &#124; Email Marketing Newsletters</description>
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		<title>(More) Ways to Increase Your Response Rates: Be Gentle.</title>
		<link>http://www.onlineoutbox.com/articles/2009/07/more-ways-to-increase-your-response-rates-be-gentle/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/07/more-ways-to-increase-your-response-rates-be-gentle/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 15:00:57 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[better read rate]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[increase open rate]]></category>
		<category><![CDATA[increase readership]]></category>
		<category><![CDATA[sell better]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=239</guid>
		<description><![CDATA[If you use your email message to help you sell, tread very carefully. I&#8217;m not saying don&#8217;t do it, but until people are completely ready to buy, they will not be likely to click through to a sales page. You will have more success by providing links to more information on your site, and from [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-240" style="margin-left: 8px; margin-right: 8px;" title="img_be-gentle" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/07/img_be-gentle.jpg" alt="img_be-gentle" width="150" height="100" />If you use your email message to help you sell, tread very carefully. I&#8217;m not saying don&#8217;t do it, but until people are completely ready to buy, they will not be likely to click through to a sales page. You will have more success by providing links to more information on your site, and from your site offer them the chance to buy now. This will also help you to measure the effectiveness of your sales message apart from your click-through rate.</p>
<p>For example, did 100 people click through for information but only 10 actually clicked from your sites information page to the buy-now page? Perhaps you can change the offer on your site and measure it again. Like we&#8217;ve mentioned before, Test and Measure! It&#8217;s the only way to achieve true results.</p>
<p><strong>Avoid:</strong> Interested? Buy this widget today!<br />
<strong>Instead, use:</strong> Learn how a widget can change your life.</p>
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		<title>(More) Ways to Increase Your Response Rates: Don&#8217;t Obfuscate your Links</title>
		<link>http://www.onlineoutbox.com/articles/2009/06/more-ways-to-increase-your-response-rates-dont-obfuscate-your-links/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/06/more-ways-to-increase-your-response-rates-dont-obfuscate-your-links/#comments</comments>
		<pubDate>Tue, 30 Jun 2009 15:00:30 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[better read rate]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[email newsletters]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[increase open rate]]></category>
		<category><![CDATA[increase readership]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=236</guid>
		<description><![CDATA[The next tip in our &#8220;Ways to Increase Your Response Rates&#8221; series is to not obfuscate your links. Huh? That&#8217;s what I said, too. Simply put, if you have any control whatsoever on the way the URL that you&#8217;re linking to, reads, make it simple. Still wondering what I&#8217;m talking about? Here&#8217;s an example:
BAD: &#8220;http://www.xyzsite.com/newsletter/2008/e/a/article/sales2.asp&#8221;
BETTER: [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-237" style="margin-left: 8px; margin-right: 8px;" title="shout-it" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/06/shout-it.jpg" alt="shout-it" width="198" height="169" />The next tip in our &#8220;Ways to Increase Your Response Rates&#8221; series is to not obfuscate your links. <em>Huh?</em> That&#8217;s what <em>I</em> said, too. Simply put, if you have any control whatsoever on the way the URL that you&#8217;re linking to, reads, <strong>make it simple</strong>. Still wondering what I&#8217;m talking about? Here&#8217;s an example:</p>
<blockquote><p>BAD: &#8220;http://www.xyzsite.com/newsletter/2008/e/a/article/sales2.asp&#8221;<br />
BETTER: &#8220;http://www.xyzsite.com/Money-Saving-Coupon&#8221;</p></blockquote>
<p>The concept is simple. Actually, the concept is <em>simplicity</em>. If you use URL&#8217;s that are long and deep, your reader&#8217;s eyes will tend to skip over the URL, because it looks like a jumbled mess. Instead, use something that is short and sweet, with clear benefits that will help reinforce the value of what&#8217;s on the other side of the link (Remember our article two weeks ago about <a href="http://www.onlineoutbox.com/articles/2009/06/more-ways-to-increase-your-response-rates-be-a-temptress/" target="_blank">enticing the reader</a>?).</p>
<p>Now here&#8217;s something: What if you don&#8217;t have control of your site structure (the URL)? Here&#8217;s a simple way to bypass it: go to <a href="http://bit.ly" target="_blank">bit.ly</a> and create a URL that points to the URL you actually want. A side benefit: bit.ly will actually track the people who visit your links. But you don&#8217;t need that, when you consider <a href="http://www.onlineoutbox.com/features/email-statistics/" target="_blank">Online Outbox&#8217;s statistics</a>, do you?</p>
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		<title>(More) Ways to Increase Your Response Rates: Be a Temptress.</title>
		<link>http://www.onlineoutbox.com/articles/2009/06/more-ways-to-increase-your-response-rates-be-a-temptress/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/06/more-ways-to-increase-your-response-rates-be-a-temptress/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 15:00:23 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[better read rate]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[get better ROI]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[increase readership]]></category>
		<category><![CDATA[open rate]]></category>
		<category><![CDATA[sell better]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=228</guid>
		<description><![CDATA[So we&#8217;ve started a series of weekly emails targeted at increasing your Response Rates. Not just your Open Rates, but what does it actually take to get a reader to take action, to click a link, buy a product, etc.?
Our topic for this week is temptation. To illicit a response, you need to Be a [...]]]></description>
			<content:encoded><![CDATA[<p>So we&#8217;ve started a series of weekly emails targeted at increasing your Response Rates. Not just your Open Rates, but what does it actually take to get a reader to take action, to click a link, buy a product, etc.?</p>
<p><img class="alignright size-full wp-image-229" title="be-a-temptress" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/06/be-a-temptress.jpg" alt="be-a-temptress" width="150" height="211" />Our topic for this week is temptation. <strong>To illicit a response, you need to Be a Temptress</strong>. Entice your readers by tempting them to keep reading on the “other side” of the link. Start sentences, but don’t finish them. Create teaser paragraphs and provide a link to the rest of information. Ask a question and provide the link as the response.</p>
<p><strong>Avoid:</strong> Dromophobia is the fear of crossing streets.<br />
<strong>Instead, use:</strong> Learn what Dromophobia is.<br />
<strong>Or use:</strong> Did you know there is a phobia of crossing the street? Learn more.<br />
<strong>Or use:</strong> There’s an old joke about the chicken crossing the road. But did you know that millions of Americans fear that same activity? Learn more.</p>
<p><strong>The trick is to create intrigue.</strong> Get someone to click to find more, and you&#8217;ll then find new opportunities to interact with your reader.</p>
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		<title>Increase Open Rate by 10% by Knowing Your Readers&#8217; Hot Buttons</title>
		<link>http://www.onlineoutbox.com/articles/2009/06/increase-open-rate-by-10-by-knowing-your-readers-hot-buttons/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/06/increase-open-rate-by-10-by-knowing-your-readers-hot-buttons/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 15:00:04 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[better read rate]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[get better ROI]]></category>
		<category><![CDATA[increase open rate]]></category>
		<category><![CDATA[increase readership]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=217</guid>
		<description><![CDATA[A few months ago, we looked at a study of email newsletters to see what readers were generally interested in. Over time, we found that terms that included or were related to business planning garnered a significantly higher open rate than other terms. Even when we thought that readers interested in business planning would be [...]]]></description>
			<content:encoded><![CDATA[<p>A few months ago, we looked at a study of email newsletters to see what readers were generally interested in. Over time, we found that <strong>terms that included or were related to business planning garnered a significantly higher open rate than other terms</strong>. Even when we thought that readers interested in business planning would be interested in other business related topics, such as lead generation, our results proved otherwise. Example:</p>
<p style="text-align: center;"><img class="size-full wp-image-219 aligncenter" title="img_stats-headlines" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/06/img_stats-headlines.jpg" alt="img_stats-headlines" width="400" height="140" /></p>
<p>Notice the pattern. Every time the subject line includes terms like “planning”, “strategy”, or “goal” – all related to business plans – the open rate is over 30%. The moment we deviate and include other terms that we think people might respond to, like “competition” or “generating leads,” the open rate drops below 30%.</p>
<p>Look at the last two subject lines. There is a 10% increase in the open rate for the one about our 2008 Business Planning Guide compared to our information on Generating New Leads.</p>
<p>These numbers make it clear: readers want information to help them set goals and write a business plan. The insightful point is how connected our readers are with terms related to business planning, strategy, and goal setting. These terms are our audience’s hot buttons.</p>
<p>So what are your readers&#8217; hot buttons? You can find out by looking through your campaign statistics. For your campaigns with higher open rates, what do those campaigns have in common? Look at everything, from which list you used and the source of that list (readers that opted in on your web site will give you a higher open rate than a purchased third party opt-in list), to the day or even time of day the campaign was sent, news going on in your industry or in the industries of your readers. <strong>Knowledge is power. Stay informed with how your campaigns are performing, and you&#8217;ll make better decisions about future campaigns.</strong></p>
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		<item>
		<title>Survey says&#8230;</title>
		<link>http://www.onlineoutbox.com/articles/2009/05/survey-says/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/05/survey-says/#comments</comments>
		<pubDate>Tue, 19 May 2009 15:00:50 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[B2C]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[add subscription forms to a website]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[email newsletters]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[increase readership]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=207</guid>
		<description><![CDATA[A recent survey conducted by Prospective Marketing found 76% of people who signed up to receive a company&#8217;s email newsletter were motivated to do so by a special offer or savings, leaving 24% signing up for the specific reason of getting production information. In other words, offering incentives works.
If you sell a product or service [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-208" style="margin-left: 8px; margin-right: 8px;" title="img_special-offer" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/05/img_special-offer.jpg" alt="img_special-offer" width="146" height="85" />A recent survey conducted by Prospective Marketing found <strong>76% of people who signed up to receive a company&#8217;s email newsletter were motivated to do so by a special offer or savings</strong>, leaving 24% signing up for the specific reason of getting production information. <strong>In other words, offering incentives works.</strong></p>
<p>If you sell a product or service but are not enticing prospects to subscribe to your email newsletter with some sort of offer, you&#8217;re missing a significant opportunity to grow your list of subscribers. And chances are, your competition is already doing so.</p>
<p>Rather than simply posting product information on your web site, offer discounts, freebies or other incentives for visitors to subscribe. <strong>You&#8217;ll have a captive audience, captivated.</strong></p>
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		<title>Email Marketing Strategy: Get Determined (Week 6)</title>
		<link>http://www.onlineoutbox.com/articles/2009/05/email-marketing-strategy-get-determined-week-6/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/05/email-marketing-strategy-get-determined-week-6/#comments</comments>
		<pubDate>Tue, 05 May 2009 15:00:21 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Helpful Tips]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[email newsletters]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[interactive email marketing campaigns]]></category>
		<category><![CDATA[regular marketing schedule]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=201</guid>
		<description><![CDATA[Woody Allen said that 80% of success was simply showing up. Many great ideas never make it past the drawing board. But the great ideas that are actually implemented are the ones that are remembered.
Once you&#8217;ve started your email campaign, stick with it! Your content will be good some weeks. Other weeks, you&#8217;ll be scraping [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-202" title="img_woody" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/05/img_woody.jpg" alt="img_woody" width="150" height="199" />Woody Allen said that 80% of success was simply showing up. Many great ideas never make it past the drawing board. But the great ideas that are actually implemented are the ones that are remembered.</p>
<p>Once you&#8217;ve started your email campaign, stick with it! Your content will be good some weeks. Other weeks, you&#8217;ll be scraping the bottom of the proverbial barrel. Occasionally, your email will go out late. Some will be short. You won&#8217;t be as proud of some, but stick with it. As you grow in your ability to produce valuable content on a timely manner, your emails will gradually become something that your readers are looking for every time.</p>
<p>This concludes our six-week series. Stay tuned next week for a new set of ideas to make your marketing campaigns truly productive.</p>
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		<title>Email Marketing Strategy: Determine Your Frequency (Week 4)</title>
		<link>http://www.onlineoutbox.com/articles/2009/04/email-marketing-strategy-determine-your-frequency-week-4/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/04/email-marketing-strategy-determine-your-frequency-week-4/#comments</comments>
		<pubDate>Tue, 21 Apr 2009 15:00:08 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[building readership]]></category>
		<category><![CDATA[email newsletters]]></category>
		<category><![CDATA[email schedule]]></category>
		<category><![CDATA[email schedules]]></category>
		<category><![CDATA[increase open rate]]></category>
		<category><![CDATA[increase readership]]></category>
		<category><![CDATA[interactive email marketing campaigns]]></category>
		<category><![CDATA[regular marketing schedule]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=194</guid>
		<description><![CDATA[When determining the frequency which with you distribute your messages, you should consider two things: 1) your audience&#8217;s ability to appreciate each message, and 2) your team&#8217;s ability to keep up with the ongoing workload of writing each message.
If your audience is typically busy, don&#8217;t distribute a message every day. If your team can&#8217;t maintain [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-195" style="margin-left: 8px; margin-right: 8px;" title="img_schedule" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/04/img_schedule.jpg" alt="img_schedule" width="150" height="100" />When determining the frequency which with you distribute your messages, you should consider two things: 1) your audience&#8217;s ability to appreciate each message, and 2) your team&#8217;s ability to keep up with the ongoing workload of writing each message.</p>
<p>If your audience is typically busy, don&#8217;t distribute a message every day. If your team can&#8217;t maintain consistency in sending a meaningful message each week, try every other.</p>
<p>Keep in mind when scheduling that consistency is crucial. Your audience should expect your message on a timely basis. You can schedule your messages to begin distribution at a specific time.</p>
<p>Also, remember that there are natural optimal moments for a person to receive and appreciate a message. Some industries are inundated on Monday mornings with problems or orders from the weekend. Typically, not a good day to distribute. Better days are Tuesdays and Wednesdays.</p>
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		<title>Email Marketing Strategy: Determine Your Message (Week 3)</title>
		<link>http://www.onlineoutbox.com/articles/2009/04/email-marketing-strategy-determine-your-message-week-3/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/04/email-marketing-strategy-determine-your-message-week-3/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 15:00:22 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
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		<category><![CDATA[better read rate]]></category>
		<category><![CDATA[building customer relations]]></category>
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		<category><![CDATA[email newsletters]]></category>
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		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=189</guid>
		<description><![CDATA[Building on the your target audience, and your purpose in contacting them, it&#8217;s now time to craft your message. Your purpose will drive your content.
For instance, if your purpose is to get readers to your web site, you should offer some &#8220;teaser&#8221; content: maybe it&#8217;s a headline, or the first three lines of a recent [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-190" title="img_megaphone" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/04/img_megaphone.jpg" alt="img_megaphone" width="100" height="100" />Building on the your target audience, and your purpose in contacting them, it&#8217;s now time to craft your message. <strong>Your purpose will drive your content.</strong></p>
<p>For instance, if your purpose is to get readers to your web site, you should offer some &#8220;teaser&#8221; content: maybe it&#8217;s a headline, or the first three lines of a recent article on your site. Something that will grab the reader&#8217;s attention, and entice them to take further action. Then follow that teaser with a link to a specific page with that entire article. If, rather, your purpose in contacting your readership is to sell product, your content will need to be crafted in that direction.</p>
<p>The concept is not difficult to grasp, but starting with an analysis of your audience and your purpose will make crafting your message much more direct, and the more direct your messaging, the greater the impact of your marketing.</p>
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		<title>Email Marketing Strategy: Determine Your Audience (Week 1)</title>
		<link>http://www.onlineoutbox.com/articles/2009/03/email-marketing-strategy-determine-your-audience-week-1/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/03/email-marketing-strategy-determine-your-audience-week-1/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 15:00:14 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Helpful Tips]]></category>
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		<category><![CDATA[get better ROI]]></category>
		<category><![CDATA[increase open rate]]></category>
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		<category><![CDATA[interactive email marketing campaigns]]></category>
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		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=179</guid>
		<description><![CDATA[Several clients have approached me recently with questions about some of the basics of marketing via permission-based email newsletters, and rather than re-create the message from scratch each time, I&#8217;m posting the information here. For the next several weeks, I&#8217;m going to post parts in a series about Developing an Email Marketing Strategy. After that, [...]]]></description>
			<content:encoded><![CDATA[<p>Several clients have approached me recently with questions about some of the basics of marketing via permission-based email newsletters, and rather than re-create the message from scratch each time, I&#8217;m posting the information here. <strong>For the next several weeks, I&#8217;m going to post parts in a series about Developing an Email Marketing Strategy.</strong> After that, I&#8217;ll be back to our usual drivel, I promise!</p>
<p><strong><img class="alignright size-full wp-image-180" style="margin-left: 10px; margin-right: 10px;" title="img_audience" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/03/img_audience.jpg" alt="img_audience" width="150" height="100" />Determine Your Audience. </strong>More than likely, you&#8217;re already familiar with your target market &#8212; those prospects who make you smile most, when they convert to actual clients. But for many businesses who are marketing via email, your target market may not be the exact market that will open and read your email messages. Busy professionals, for instance, may receive more than a hundred emails in a day, and &#8212; nothing personal, but your message doesn&#8217;t possess the same urgency that others in an inbox might.</p>
<p>While this doesn&#8217;t mean that you should not communicate to that market, you <em>should</em> rather a little time thinking about what will make that target client stop and read. What will come across as relevant? What will come across as urgent? It&#8217;s often the urgent, and always the relevant, that gets the best read.</p>
<p><strong>A well-planned campaign will be well worth the forethought.</strong></p>
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		<title>Are you callin&#8217; me &#8220;typical&#8221;?</title>
		<link>http://www.onlineoutbox.com/articles/2009/03/are-you-callin-me-typical/</link>
		<comments>http://www.onlineoutbox.com/articles/2009/03/are-you-callin-me-typical/#comments</comments>
		<pubDate>Tue, 10 Mar 2009 15:00:43 +0000</pubDate>
		<dc:creator>robriggs</dc:creator>
				<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[building customer relations]]></category>
		<category><![CDATA[email newsletters]]></category>
		<category><![CDATA[get better ROI]]></category>
		<category><![CDATA[helpful tips]]></category>
		<category><![CDATA[interactive email marketing campaigns]]></category>
		<category><![CDATA[sell better]]></category>

		<guid isPermaLink="false">http://www.onlineoutbox.com/articles/?p=165</guid>
		<description><![CDATA[This post is a continuation from my thought last week: that while the typical salesperson gives up too soon, his prospect is typically ready to buy tomorrow (80%, to put a number to it). The magic number is 7 impressions. It takes the typical person 7 impressions before they buy. 
Granted, none of us are [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-168" style="margin: 5px 8px;" title="img_overbearing-ads" src="http://www.onlineoutbox.com/articles/wp-content/uploads/2009/03/img_overbearing-ads.jpg" alt="img_overbearing-ads" width="150" height="100" />This post is a continuation from my thought last week: that while the typical salesperson gives up too soon, his prospect is typically ready to buy tomorrow (80%, to put a number to it). The magic number is 7 impressions. <strong>It takes the typical person 7 impressions before they buy. </strong></p>
<p>Granted, none of us are typical. But I suppose the stats apply to the median of the whole at large.</p>
<p>The point I&#8217;d like to make here is that you can&#8217;t send an email blast and expect your prospects to come running. I advocate pushing your products and services to the same contact over a period of several months. Don&#8217;t just send the same message each week. Change it up. Highlight different features. Create targeted landing pages on your web site that will convert better than just sending prospects to your home page. Keep it simple, but over a month or two, your target client should have a good idea of what it is you sell, and what it could do for them.</p>
<p><em>Then they still won&#8217;t buy.</em> But one day, when they come across a need that specifically relates to them, your product or service will be fresh in their mind.</p>
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